Welcome to the inaugural post of the North American Bancard blog! As our organization has experienced explosive growth, the need for effective communication has become that much more critical. My hope is that this electronic publication will ensure that every member of the North American Bancard family feels connected and well informed. I want everyone to know what we are working on, what is around the corner and how it will impact the entire company.
Despite our progress, we are not resting on our laurels and are constantly making improvements to processes, procedures, technology and service. Yes, we are happy with what we have accomplished so far but we are nowhere near the finish line. This newsletter will communicate both short term and near term objectives and how these enhancements will benefit all our sales partners.
“In The News” will highlight the latest developments at North American Bancard as well as the industry in general. “Tech Talk” will be hosted by our resident IT guru, Gordon Rimac, and will focus each month on a particular product or service that North American Bancard is introducing or already has in place that will make your selling experience that much more profitable. “Selling Smart” by Rita Feldman, National ISO Recruiter, is all about winning ways to increase your sales and boost your selling I.Q. And to provide an added tool for success, we’re encouraging dialogue with the “Feet On The Street Forum.” This column is designed exclusively with our hard-working sales partners in mind. Here’s an easy way to get your questions answered and your opinions heard as well as a vehicle to share success stories and inspire fellow North American Bancard team members.
Also, check out four columns written by department leaders to gain valuable company insight. In this month’s issue, “From The Terminal Desk” by Usman Ibrahim, Manager of Technical Services, keeps you up to date on the newest processing technology and provides you with a useful tip of the month. “Risky Business” by Randy Lobban, Director of Risk Management, outlines a few ways in which you can spot and prevent processing fraud. “Customer Connect” by Kim Tippin, Director of Customer Contact, lets you know how to make sure that our customers are always comfortable, secure and satisfied. Then, to round it all out, Chief Operating Officer, Gary Rutledge, brings you “Managing Operations” – an overview of how our commitment to customer service makes us one of the industry’s best.
Rest assured that everything we are doing at North American Bancard, whether from a technological standpoint or from a customer service standpoint, is all for the benefit of our customers – and our customers are our sales partners as well as our merchants. It is imperative that all our agents realize how much they are appreciated and the reason we continue to devote considerable resources to improve our systems is so we can continue to earn their business. Unlike many of our competitors, our relationship with our sales partners is non-exclusive. We know that if we don’t impress you, we open the door for someone else to. At North American Bancard, we are dedicated to achieving advancements across the board not only to enhance our sales partners’ tool sets and offerings but also to express our deep gratitude for their ongoing support.
I hope you enjoy the blog and look forward to your comments.
Best Regards,
Marc Gardner, President
North American Bancard
